Most frequently asked questions

 Q:  HOW DO I CHECK THE STATUS OF MY ORDER? 

A:  upon placing your order, please allow up to 3 business days to have your order processed. our fulfilment warehouses pack your ordered item(s) and ship the packages out as soon as possible.  Once your order has been shipped, you will receive a tracking number to your order you may also visit our website at any time and click on our order status page to find the real time update of your shipment. if you did not receive the order tracking number or did not find any updates under our order status page after 5 business days. please contact us immediately and we will do all we can to investigate. 

  

Q:  HOW LONG DOES SHIPPING TAKE? 

A:  our warehouses are located around the world. For domestic orders in the United Kingdom please allow 14 to 21 business days. For international orders please allow up to 30 business days. 

  

Q:  DO YOU SHIP INTERNATIONALY? 

A:  yes, we ship worldwide. 

  

Q:  IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION? 

A: Absolutely! we use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card details will be purged. 
 

Q:  HOW DO I ORDER ON YOUR WEBSITE?  
 

A:  Simply find a product you want click the "add to cart" button. Fill in your shipping and billing information and we will have your order shipped to you as soon as possible! 

Q:  DO YOU PROVIDE A QUALITY GUARANTEE FOR YOUR PRODUCTS BEING SOLD? 

A:  Absolutely! if you find the product is damaged contact us immediately! we do all we can to ensure you get the very best shopping experience. simply contact us and we will get it addressed!